Psychiatric Emergency Services

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Royal Jubilee Hospital PES in Victoria 

PES is accessible 24 hours/day, 7 days/week to provide specialized emergency psychiatric and substance use care to adults (17-75 years) experiencing emergent mental health and substance use-related crises, in alignment with legislative requirements of the Mental Health Act. 

Types of Services Offered

  • Thorough and rapid specialized assessment, crisis management, and initiation of treatment for mental health and substance use-related crises
  • Diagnosis, support and education, and crisis intervention:
    • De-escalation and symptom management
    • Medication initiation
    • Recovery planning
    • Review of individuals’ existing resources/support networks in the community
  • Substance-use screening, risk assessment, and determination of the most appropriate intervention including harm reduction services
  • Referrals to the most appropriate level of care, including inpatient admission or referral to outpatient services and community resources
  • Safety and discharge planning

Eligibility Criteria 

  • No referral is necessary to come to the Royal Jubilee Hospital Emergency Department; transfers to PES are determined by the Emergency Room Physician following assessment 
  • Adults 17 years or older experiencing emergent mental health and/or substance use-related crises

How to Access 

  1. Go to Royal Jubilee Hospital Emergency Department
  2. Speak to the Emergency Triage nurse who will assess current emergency health needs
  3. Remain in the main Emergency Department for further assessment and treatment for any physical health conditions 
  4. The Emergency Department physician will determine if a patient is to be assessed by a psychiatrist (not every patient who presents to PES will be assessed by a psychiatrist).

If you are in a situation that involves immediate risk of harm to self or others, please call 9-1-1.

As always, please remember to use your EMERGENCY DEPARTMENT wisely.


General Information on Psychiatric Emergency Services

Referral Required?
Not required

Learn About

News & Events

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PES Acute Psychiatry Revitalization Action Update

Island Health has launched a Psychiatric Emergency Services/Acute Care Improvement Project. This project involves dedicated personnel looking at many aspects of care.

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Island Health Magazine Fall 2021

Read articles on building resilience in children; how loneliness impacts health; tips and recipes for healthy to-go lunches; information about IBD and a feature about patient partners.

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Island Health asks for public’s assistance in appropriate emergency department use

Island Health is asking people to do their part to ensure our hospital emergency departments can continue to meet the care needs of patients experiencing medical emergencies.

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