Referrals Victoria Mental Health & Substance Use

Centralized Access and Rapid Engagement Service (CARES) provides screening, assessment, treatment recommendations and referrals to Island Health Mental Health and Substance Use and external community programs in the Victoria area.  The intake team includes professionals with backgrounds in social work, nursing, substance use treatment and psychology, with psychiatrist support to make referral decisions.

CARES Brochure

Access to Mental Health Services & Substance Use Services

Many Mental Health & Substance Use Programs require a referral from your family physician, walk-in clinic or nurse practitioner. Please have your primary care provider fax a completed MHSU Referral Form and the Client/Patient Questionnaire to 250-381-3222.

Referrals should be current and completed with as much information as possible including current symptoms and risk factors.

Some Mental Health & Substance Use Services such as single session counselling and withdrawal management services (ex: detox) do not need a physician’s referral and can be initiated by arriving in person at 1119 Pembroke St, Monday – Thursday beginning at 9 a.m. Walk-in spots are limited and capacity can be reached early in the day.

If you have questions about accessing MHSU Services please call 250-519-3485.

1119 Pembroke Street (1125 Pembroke - after hours)
Victoria, B.C.


Fax:  250-381-3222

Services at Referrals Victoria Mental Health & Substance Use


Sooke Region, West Shore & Urban Greater Victoria