Case Management for Home Care

Case Management for Home Care

Case Managers assist clients with chronic health care needs to obtain home and community care services such as Adult Day Services, Home Support, Assisted Living and Residential Care. 

Case Managers will help you and your family:

  • identify your care needs
  • understand your care options
  • connect with appropriate services
  • move to more supportive care when required. 

Your Case Manager will provide an assessment to find out what your needs are, coordinate access to Community Health Services, and will make adjustments if your care needs change.

If you are in the hospital, your Case Manager will work with you and your family to enable a smooth transition between hospital and home, assisted living, or residential care.

How much does it cost?

There is no charge for your Case Manager's services.

General Information on Case Management for Home Care

Referral Required?
How to Get Referral

To get a referral, please contact your closest Community Access Centre.

See contact information below under "Referrals."

Contact Us

If you are in a situation that involves immediate risk of harm to self or others, please call 911.

For emotional support or assistance please call the Vancouver Island 24 Hour Crisis Line: 1-888-494-3888.

Please note, the Vancouver Island 24 Hour Crisis Line cannot provide referrals to home care. See the contacts below for referrals.


Contact your closest Community Access Centre using one of the phone numbers below. 

Victoria Community Access Centre (South Island):


Nanaimo Community Access Centre (Central Island):


North Island Community Access (North Island):



Eagle Ridge Manor

Eagle Ridge Manor

9120 Granville Pl
Port Hardy, B.C. 
V0N 2P0


Learn About

News & Events

Hornby Island

Home support services on Hornby and Denman Islands transitioning to Island Health

Island Health will be assuming responsibility for the delivery of publicly-funded home support services on Denman and Hornby Islands effective December 15, 2022.

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Hospital at Home receives National Excellence in Patient Experience Award 

Hospital at Home receives National Excellence in Patient Experience Award 

Hospital at Home, an innovative unit that brings hospital-level acute care to patients in their own homes, was named recipient of the Canadian College of Health Leader’s 2022 Excellence in Patient Experience Award.

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Ruby Neubauer

Cowichan STEPS program winner of prestigious national award

An innovative program that allows Cowichan residents to transition temporarily between hospital and home has received a prestigious national award.

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