Beacon Community Services Transition

patient with caregiver

Publicly funded home support service delivery on Southern Vancouver Island and the Gulf Islands is transitioning to Island Health this fall.  Beacon Community Services is the current provider of health authority funded home support services in the region. 

On an average day, Beacon Community Services coordinates 3,000 home support visits to approximately 2,600 clients. Beginning November 1, 2019 we will assume responsibility for scheduling and delivering home support services to these clients and those who begin receiving services from Beacon over the intervening months.

We are working together to ensure clients and families will have a smooth and seamless transition to the new delivery model.  Clients can expect to receive the same level of home support services they receive now as well as improved consistency in care workers as the new care model is implemented.

Frequently Asked Questions

The following FAQs were developed with input from current Beacon home support clients and families.

How will I be supported during this transition?

Island Health and Beacon Community Services are continuing their roles and responsibilities in meeting clients’ needs while we prepare to transition services to Island Health on November 1, 2019. Ongoing collaboration and planning between Beacon and Island Health will ensure a smooth and seamless transition for home support clients. After the transition, you will continue to receive the same level of home support services you receive now, unless your health needs change.

After November 1, whom do I contact to change my schedule or talk to someone about my care? 

In the weeks leading up to November, Beacon will mail you the contact information, including the address and phone number, for the Island Health Community Health Services (CHS) unit that determines and assigns your home support hours.

Will I still be able to access Beacon’s web schedule after November 1? 

Island Health will continue to provide clients and family members with the option to sign up to check their home support visit schedules online. In your September billing statement, which you will receive mid-October, you will receive information about the online Island Health client viewer that you can use to see your schedule. This client viewer will function very much like the existing client viewer (or web schedule) many clients currently access through Beacon. For clients who do not receive a billing statement, Beacon will mail this information to your home address. More information about how to access the client viewer will be available on our home support services web page in October. 

My family/neighbour/power of attorney handles things on my behalf. Will Island Health know how to reach them? 

Yes, Island Health and Beacon are working together to coordinate and transfer the information relevant to your care. This includes the information related to whom you have designated to manage things on your behalf.

Will I have the same workers after November 1, 2019?

There are no immediate plans to change the workers who come into your home to provide services after November 1. Over time, as Island Health implements a neighbourhood care model, in early 2020, it is possible some clients will experience shifts in their care team. Island Health will communicate with you about any changes to your workers as we move forward on implementing the model. Island Health will be working toward consistency and continuity of your care so that clients will ultimately come to know and rely on a core team of workers. 

Is there anything I need to do to prepare for this transition? 

No. Island Health and Beacon will continue to work together to ensure clients and their families are updated with new information as needed. In order to make sure new information gets to you, we will be including updates within your billing statements during the months of September and October 2019. If you do not currently receive a billing statement, we will mail information to you separately.

What is the community neighbourhood team model? 

The community neighbourhood team model is a team-based primary and community care approach to service delivery. This model means that a team of clinicians and support staff including physiotherapists, dietitians, nurses, case managers, community health workers (CHWs), and home support schedulers, will work together to ensure the care provided is responsive to your needs. The community neighbourhood team model means that your care providers will now be in frequent communication with each other, working collaboratively within the same work site and in the same geographic area.

Will there be an opportunity for me to provide input about my experience with home support services? 

Yes. Island Health has worked with Beacon to develop a survey for home support clients. Clients or their designated decision makers may be contacted by phone to participate in a survey. Your input will be extremely valuable as we move forward. The survey results will help inform quality improvement efforts within Island Health’s new integrated care teams.


Clients and families with questions or concerns about the transition can contact Island Health’s Community Care Access line at 250-388-2273 or toll-free at 1-888-533-2273 or by email: 

General Information on Beacon Community Services Transition

Referral Required?
How to Get Referral

To access home support services, contact your local Community Health Services office.

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