Please do not contact the Operator directly regarding subsidized residential care. For more information on subsidized residential care, contact an Island Health Community Health Services office near you.
For information on private residential care, please refer to the Seniors Housing Directory of BC.
100 Eleventh St
Chartwell Retirement Residences
No restrictions on visiting hours.
Publicly Subsidized Units: 133
Private-Pay Units: 3
Newly built, our 136 suite, two level home is situated on spacious grounds with a secure landscaped courtyard, outside decks on the second level and a covered entry for convenient drop-off and pick up.
The building features many amenities, including dining rooms, TV lounges, activity rooms, a multipurpose room with kitchen facilities, quiet lounge spaces in each neighbourhood and a hair salon.
All areas are wheelchair accessible with safety and security features throughout. Outdoor spaces include a large, landscaped courtyard with greenhouse and covered seating. Two smaller patios flank the front entry. Decks on the second level offer convenient outdoor space and a greenhouse for those living on the second floor.
Community amenities are just steps away at Southgate Mall with coffee shops and restaurants, grocery store, pharmacies, bus service, doctor and dental clinics and many other services.
Philosophy of Care
Resident-focused care that demonstrates our values of R.E.S.P.E.C.T.
- Respect – We honour and celebrate seniors
- Empathy – We believe compassion is contagious
- Service Excellence – We believe in providing excellence in customer service
- Performance – We believe in delivering and rewarding results
- Education – We believe in life long learning
- Commitment – We value commitment to the Chartwell family
- Trust – We believe in keeping our promises and doing the right thing
Type of Accommodation
All suites are single occupancy with bedroom and three piece bath consisting of a sink, toilet and shower. The bedroom is furnished with an electric bed, bedside table with locking drawer and tall wardrobe with two drawers at the base. All rooms have the capacity for a ceiling lift.
Residents pay up to 80% of their after-tax income which covers the cost of food and accommodation.
Special Recreational Opportunities
Therapeutic and recreational services include social gardening club, walking programs, strength and balance classes, bus outings to local areas of interest, bingo, games, arts & crafts and baking.
We liaise with our community partners to provide art therapy, horticultural therapy, therapy dog visits, and musical entertainment.
All common areas, inside and out, are wheelchair accessible, as are the individual suites.
Motorized Scooter Policy
Ability to accommodate motorized scooters will be assessed on request.
Frankie is Malaspina's resident cat. Trained therapy dogs visit regularly. Family pet visits are welcome, but must adhere to facility policy for the safety of residents and staff.
Chartwell Malaspina is a non-smoking facility. Residents, staff, family and visitors are not allowed to smoke anywhere on the property. Residents wishing to quit smoking will be supported with cessation information.
- all exits and stairwells are secured with a keypad entry/exit system
- fire alarm and sprinkler systems are monitored for the safety of all
- call alert system is available in resident bedrooms, bathrooms, and common areas indoors and out
Parking is free but limited.
During influenza season (typically December-March), to help protect patients from the flu, all visitors will be expected to wear a mask in our facilities if they have not had a flu shot. For more information, please read our Frequently Asked Questions and Influenza Protection Policy.
Provincial policy requires all visitors to be informed: "Violence, foul language and abusive behaviours are not acceptable. Verbal threats or acts of violence will not be tolerated and may result in removal from this facility and/or prosecution."