Access to subsidized residential care is coordinated by Island Health staff.
Please do not contact the Operator directly regarding subsidized residential care. For more information on subsidized residential care, contact an Island Health Community Health Services office near you.
For information on private residential care, please refer to the Seniors Housing Directory of BC.
4579 Chatterton Way
Broadmead Care Society
The front entrance is open between the hours of 8 a.m. and 7 p.m. When the front entrance is locked, it is necessary to ring the intercom to be let in. If a resident is ill or dying, family are welcome at any time.
Full Accreditation with Commendation Standing with Accreditation Canada (2016-2020).
Accreditation is an external peer review process to assess and improve the services health care organizations provide to their patients and clients, based on standards of excellence set by Accreditation Canada. For more information, visit: http://www.accreditation.ca.
Publicly Subsidized Units: 225
Private-Pay Units: 0
The Veterans Memorial Lodge at Broadmead is an attractive, comfortable residential facility located in the pleasant neighborhood of Broadmead in Victoria.
It is a 225 bed multi-level care facility built on 6.5 acres of prime land with surrounding Garry Oak meadows and south facing views of Rithets Park and the Olympic Mountains. It is a four-storey building with eight living units, which we refer to as lodges. Each air conditioned lodge houses 14 to 45 residents and has its own dining room, specialized bathing room and access to a secured garden or roof top patio. There are nine accessible interior courtyard gardens as well as two viewing gardens that provide a safe and homelike environment for residents.
- multipurpose recreation and activity rooms including a chapel and bar
- rooftop Terraces and courtyard gardens
- beauty and barber salon
- dental Suite
- coffee and gift shop
- adjacent to Broadmead Village shopping centre
- near to Commonwealth Pool and private seniors housing services
Language, Culture or Religious Affiliation
115 beds are priority access beds for eligible Veterans (eligibility is determined by Veterans Affairs Canada).
Philosophy of Care
At the Veterans Memorial Lodge at Broadmead, we practice person-centred care, striving to create an environment that honours each individual resident's life history, supports their strengths and challenges and maintains their dignity
Type of Accommodation
There are 201 private rooms and 12 double rooms.
The size of a typical room is approximately 11.5 feet x 18 feet and is equipped with a hospital bed, closet, drawers and a nurse call system as well as an ensuite washroom with toilet and sink. Most resident rooms have overhead lift systems.
Residents pay up to 80% of their after-tax income which covers the cost of food and accommodation.
Special Recreational Opportunities
- creative arts program
- vus outings
- pet visits
- music programs
- horticultural program
- spiritual care program
- walking, balance and exercise programs
- counselling, information and support programs
- resident council
- family council
All areas of the building are wheelchair accessible. Automatic door openers are in place at the Main Entrance and time delayed door holders are in place at the entrance to all lodges to facilitate safe wheelchair access.
Courtyard walkways and roof terraces are also wheelchair accessible. Resident room and common area washrooms are all equipped with grab-bars and wheelchair accessible wash basins.
Motorized Scooter Policy
Residents using power mobility equipment (including power wheelchairs and scooters) must be assessed by The Lodge’s Therapy Services Occupational or Physical Therapist before the equipment may be used at The Lodge. All assistive devices and adaptive equipment must be stored in the resident’s room.
The Lodge recognizes the importance and value that pets have for many people. Due to infection control and allergy concerns, pets are not permitted to live at the Lodge. The Lodge does have a number of Pet Therapy Volunteers who visit with their pets. These pet visitors are certified by either the Pacific Animal Therapy Society (PATS), or the St. John Ambulance Pet Therapy Program.
Family members and other visitors who which to bring in their dog or other pet when visiting a resident should understand the following requirements:
- visiting pets must be clean, free of fleas, vaccinated, free of open sores, well behaved and quiet
- visiting dogs must be controlled on leash at all times during their visit and any other type of pet must be carried in the appropriate cage or carrying case
- visiting pets are not allowed in the dining rooms or any areas where food is prepared
- visitors with pets that are not meeting these requirements will be asked to remove the pet from the facility immediately
Resident smoking at The Lodge is discouraged due to health and safety concerns. Residents who wish to continue smoke may continue to do so, as long as they are able to comply with The Lodge’s smoking policy and procedure. Resident smoking is restricted to designated outdoor areas only.
An assessment of each resident who wishes to continue to smoke is made upon arrival at the facility, and periodically, to determine any change in the risks associated with the risk of continued smoking. Assistance with smoking cessation is offered. Residents who are unable to smoke safely must have their smoking materials controlled by staff, and will only be able to smoke when supervision by staff or family can be provided.
There is no visitor or staff smoking allowed on the grounds of The Lodge at Broadmead, in order to comply with Provincial Tobacco Control Act regulations and the “smoke free premises” restrictions of Island Health.
- the building is constructed entirely of steel and concrete to current seismic standards
- fire sprinkler system is installed throughout the facility along with early warning fire detection equipment thereby minimizing the risk of major damage or injury caused by fire or a moderate earthquake
- equipped with a state-of-the-art building security system incorporating magnetic door locks
- 24 hour recorded closed circuit TV cameras
- door access keypads
- automatic controls to adjust locking schedules according to staffing schedules and the local needs of residents and clients
- key codes are required within elevator cars to enable access to service areas by authorized staff and guests
Other safety features include on-line site specific fire and emergency training resources for all staff and volunteers, automatic fire damper controls, smoke barriers, and fire retardant properties on all lodge supplied furnishings and draperies.
Water and air temperatures are closely monitored to prevent scalding while ensuring optimum comfort. A trained Fire Warden is on duty 24 hours/day to respond to emergencies.
Hand sanitizing stations are conveniently located throughout the facility and frequently touched areas are wiped throughout the day to minimize the risk of cross contamination and infectious outbreaks.
Any Other Amenities
The Veterans Health Centre promotes health and independence for Veterans living at home in the Greater Victoria area by providing a range of services including a group health (adult day) program, bathing program, geriatric assessment program, and respite program.
During influenza season (typically December-March), to help protect patients from the flu, all visitors will be expected to wear a mask in our facilities if they have not had a flu shot. For more information, please read our Frequently Asked Questions and Influenza Protection Policy.
Provincial policy requires all visitors to be informed: "Violence, foul language and abusive behaviours are not acceptable. Verbal threats or acts of violence will not be tolerated and may result in removal from this facility and/or prosecution.”