Public Health Orders and Enforcement

This page contains information on enforcement of federal and provincial orders for COVID-19.


In a Provincial State of Emergency, the Provincial Health Officer can make Orders as needed. You must follow the Orders. 

Provincial orders include the following:

Island Health’s Chief Medical Health Officer has also issued the following order:

  • Order for single site staff assignments (amended Oct. 27), that supports the provincial order.
  • As of June 16, 2021, the order requiring campgrounds, RV parks and other similar places to collect and retain patron contact information to support contact tracing has been rescinded. This is in accordance with Step 2 of BC’s Restart.

Regulated facilities

If your concerns involve a regulated facility please contact your local Health Protection and Environmental Services office at Island Health. Regulated facilities include:

  • Food premises (restaurants, mobile providers, grocery stores)
  • Personal service establishments (hair salons, tattoo parlors, nail salons, piercers)
  • Fitness centres (pools, gyms, spas, yoga studios)

Community Care Facilities Licensing 

If you have questions or concerns about a licensed community care facility, such as long-term-care, group home or child care facility, please contact a Licensing Officer. The Community Care Facilities Licensing program is open seven days a week from 8:30 a.m. to 4:30 p.m.

Community facilities

If your concerns involve a community facility these should be directed to local governments, which can dispatch bylaw officers for follow-up. Community facilities include community halls, museums, places of worship, theatres, parks, sports arenas, and casinos. 

Contact your local municipality or search for other local authority information on the CivicInfo BC Directory.

Physical distancing

Physical distancing is an extremely important measure everyone needs to take to prevent the spread of COVID-19. Bylaw officers may be present in public spaces reminding people to maintain physical distance from each other where necessary. If you see gatherings that are in contravention of the PHO order, you should contact your local non-emergency police line to report it.

To ensure bylaw officers address situations that pose the most serious risks to public health and safety, the public is asked to use their judgment and only contact bylaw offices when necessary.


It is our strong expectation that people who are required to self-isolate will do so. Compliance is very important to reduce the spread of COVID-19. Travellers returning to Canada must submit and have approved self-isolation plans and self-isolate for 14 days as per the Emergency Order under the federal Quarantine Act, whether or not they have respiratory symptoms. There are some individuals who are exempt from this order to provide essential services. Read the provincial news release

RCMP will follow up with travellers by phone or site visit to ensure individuals are following their approved self-isolation plans. If the RCMP have indicated they will not follow-up, you can send the details to or Additionally, complaints can be send to the CBSA Border Watch Line at 1-888-502-9060.

Reviewed: DAILY
Last update: November 20, 2020 at 3 p.m.

News & Events

eagle ridge closed due to heat

Island Health temporarily moves July 30, 31 and August 1 Eagle Ridge COVID-19 immunization appointments to Victoria Conference Centre

Due to the forecasted heat this weekend, Island Health is relocating all July 31 and August 1 appointments from the Eagle Ridge immunization clinic to the air-conditioned Victoria Conference Centre.

Read more

A booth with tents at a vaccination clinic.

Island Health’s Vax Van Joins Pacific FC for Home Game

Island Health’s Vax Van – a custom mobile COVID-19 immunization clinic – will be stopping off in Langford Friday night as part of its Island-wide tour.

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Island Health temporarily moves July 30 Eagle Ridge COVID-19 immunization appointments to Victoria Conference Centre

Due to the challenges faced at the Eagle Ridge Arena during the June heat wave, and the forecast heat this weekend, Island Health is relocating all appointments from the Eagle Ridge immunization clinic to the air-conditioned Victoria Conference Centre on Friday, July 30.

Read more